Remote assistance

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Dataveneta is able to offer remote assistance with your computer problem or query. If you agree to this help procedure you need to download a small client program onto your computer which will allow us to gain remote access to your computer. This program is self-contained, operates only temporarily on your computer, and is required for providing remote assistance over your network. When the work is complete you can choose to delete the program, or you can or keep it for re-use at a later time.
Remote assistance is a valuable tool to speed up fault diagnosis. However, not all computer problems can be diagnosed and remedied using remote assistance. We will be able to let you know more after they have checked the problem for ourselves.
Remote assistance can also be very useful for demonstrating how to do something. We can take control of an application or program on your PC and can demonstrate how to accomplish specific tasks which have previously eluded you.
If you have a problem, or would like assistance, and you are happy to have someone from IT Services take temporary control of your computer, send your request for help to assistenza@dataveneta.it stating that you agree to remote assistance. You can then download the TeamViewer client program to your computer desktop.
When you start the program, a TeamViewer QuickSupport window will appear, showing an ID number and Password number which are unique to your support session.
You will be contacted by telephone and be asked for the ID number and password number by the person who will work on your computer. The IT Service Desk person can take remote control of your computer.

N.B. Before activating this service please close any sensitive or confidential material on your PC screen.